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QiCM accreditation for credit services department


August 2010

Aggregate Industries has become the first company in our sector to gain QiCM accreditation; an award recognising improvement, hard work and motivation of our credit services department.

The QiCM programme has been developed to raise the profile and recognition of credit teams and has helped to promote a better understanding between commercial teams and the O2C function in terms of what each is trying to achieve. It ensures regular reviews of our processes and procedures and best practice.

Phil Rice, Manager – O2C said “As this process began to gain pace, the interest level from the business started to increase. We have adopted the suggestions of our staff and the constructive criticism was an invaluable part of the process. We have learnt about our success but also areas where we can improve and help the business.

“In the longer term I could envisage QiCM being a prerequisite of many larger organisations in their choice of supplier.”

The accreditation has raised the profile of O2C and importantly demonstrated that we are serious about providing quality credit management and customer service.

The QiCM accreditation being awarded to the O2C department by The president of the Institute of Credit Management, Robert Turner.  

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Aggregate Industries
Bardon Hall
Copt Oak Road
LE67 9PJ


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