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Top customer service award for Aggregate Industries concrete division

13th November 2008

For the second year running, we have scooped a top industry prize at the British Ready-Mixed Concrete Association (BRMCA) Awards for its outstanding commitment to customer service.

The company was presented the ‘Excellence in Customer Service’ award by Strictly Come Dancing star and political commentator John Sergeant for its part in the redevelopment of Glasgow Queen Street Railway Station. The prize recognised Aggregate Industries' service to its customer Edmund Nuttall for the Network Rail contract.

Brad Murphy, General Manager for Concrete in Scotland at Aggregate Industries, commented: “We were approached by Edmund Nuttall to supply services to a critical element of the Queen Street Network Rail contract, which required essential repairs over Christmas.

“Following a thorough consultation period, we proposed that the most effective way forward to minimise disruption to the rail station was to undertake the work on Christmas Day, with guaranteed completion and standard train services resuming by 7am on Boxing Day.”

As part of the contract, our technical department worked closely with the Edmund Nuttall’s management and design teams to ensure the most suitable concrete design was used in terms of consistency and workability, high early strength and ultimate strength. Placement techniques were also carefully considered, as with all railway possession works, detailed planning was required to refine the actual method of discharge and delivery of the concrete into the tunnel.

Continued Brad: “Aggregate Industries take their commitment to delivering a first class service offering very seriously. For this project, the concrete was delivered to site throughout Christmas Day and into the early hours of Boxing Day to ensure the work was completed to the strict deadlines.”

The BRMCA Awards are judged by an independent panel of industry experts. The judges considered the combination of outstanding service, difficult site conditions and restrictions, along with working over the Christmas period to be clearly worthy for Aggregate Industries winning the ‘Excellence in Customer Service’ Award.



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