Cementing its position as one of the best service-providers in the industry, Aggregate Industries has launched a customer service pledge to buyers of its ready-mixed concrete products.

Concrete commitment

The Concrete Commitment is an Aggregate Industries led initiative, launched in April 2017, which outlines eight promises the business division aims to honour in order to upkeep its already industry-leading level of customer service.

Simon Wycherley, General Manager at Aggregate Industries Concrete South, comments: “Aggregate Industries is one of the leading ready-mixed concrete producers in the UK, and we focus on putting our customers first with a solid commitment to customer service.

“We continue to invest a significant amount of research and money into the development of our products, for which our services go hand-in-hand, and so it only felt right that we invest back into our service offering.

“We have spoken and listened to the requirements of our customers and responded accordingly with our Concrete Commitment – something which our teams at a national and local level have thrown their full support behind.”

The Concrete Commitment includes a promise to; provide a dedicated account manager; next day delivery guarantee; remuneration for late deliveries; an out-of-hours service when required; industry-leading technical support and know-how; quality assurance with an unrivalled safety record; and regular project review on larger jobs.

For further information please visit our Concrete Commitment.

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