Following months of preparation, the Eddie Stobart and Aggregate Industries’ logistics supply partnership has gone live, with trucks and specialist equipment hitting UK’s roads and bringing with them a new and improved customer service model.

13.11.2016
 
Aggregate Industries and Eddie Stobart signed the new five-year contract.jpg

Aggregate Industries and Eddie Stobart signed the new five-year contract – which will see the multimodal haulier deliver loads for the Concrete Products division – in late spring. By bringing Eddie Stobart on board, Aggregate Industries will be able to provide a more personalised and flexible service to meet its customers’ ever-changing needs.

Since the partnership was announced, both companies have been busy preparing for the start date. As well as purchasing a new fleet of safer and more technologically advanced mechanical offload trailers and EN-XL curtainsiders, Eddie Stobart has staffed a brand new traffic office centred around the new work and has created numerous specialist driving roles. As part of the contract, Aggregate Industries will also benefit from a dedicated team of driving, operations, customer service and HSEQ staff, plus its own partner haulier operations desk.

This bolstering of staff supports both companies’ focus on health and safety, and quality. Eddie Stobart will retain many of the partner hauliers and is looking forward to working with them to build upon these standards while drawing on their expertise and years of experience to develop new standards for the industry. Eddie Stobart will also offer their industry-accredited training to partner hauliers.

Thanks to Eddie Stobart’s newly enhanced IT systems, Aggregate Industries and the end customer now has greater visibility of the loads, which can be tracked in real time, from arrival at site, to subsequent planned arrival with the customer. With updates to the system every few minutes, Aggregate Industries can monitor each load’s turnaround time to help efficiency on site and meet one of the main aims of the partnership; to continually improve the service to the end customer.

Simon Marriott, Concrete Products Director at Aggregate Industries, comments: “We’re excited that our new partnership with Eddie Stobart has commenced. We’ve spent the last few months gearing up for the changeover and, now the trucks are on the road, our customers will start to see the benefit of this partnership, including a more flexible, innovative and safer service.”

Alex Laffey, Eddie Stobart CEO said: “Here at Eddie Stobart we think of the end customer as our own. This is reflected in the levels of service we provide across the board. Behind the scenes, in preparation for the contract commencement, the IT, customer service and sales teams from both Eddie Stobart and Aggregate Industries have been working very closely to allow both companies to hit the ground running and make the transition all the more seamless for the end customers.”

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